Customer Service / Shipping Info

Shopping Online

Payment Methods

You can use any of the cards listed below to pay for your order:

  • PayPal
  • MasterCard
  • Visa
  • American Express
  • JCB
  • Discover
  • UnionPay 银联

Return Policy

  • You have 30 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • No refund will be issued.
  • You will be responsible for paying for your own shipping costs for returning your item.
  • If you have any questions on how to return your item to us, please contact our online customer service team.

Problem with an Order

  • We want you have the best online shopping experience, so if you have any problems with your order, please contact our online customer service team.

Shipping Information

Delivery Times

  • Delivery lead-time:
    • Local: 1-2 days.
    • China: 3-4 days.
    • International: 1-2 weeks.
  • Please be advised that on any public holiday dates in your country, deliveries will not be made In this instance, please expect your order to arrive the next business day.

Delivery Costs

  • Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.

Free Express Delivery

  • Free Express Delivery to Hong KongMacauChina on orders over $500 HKD.
  • Select Standard delivery at checkout.

Delivery Partners

  • FedEx
  • DHL
  • Golden New
  • S.F. Express